Reference

Your Account Terms, Clearly Laid Out

When you open an account with us, you're entering into a straightforward agreement.

Account rules & eligibilityDeposit & withdrawal termsData & privacy handling
Explore the Lobby Read FAQ
slot98 Your Account Terms, Clearly Laid Out
GET HELP ANYTIME

Reach Our Terms Support Team

Questions about how our terms apply to your account? Our support team is here to explain any part of them and help you understand your rights and responsibilities. We're available through multiple channels so you can get answers the way that suits you best, whether you're at home in Jakarta or anywhere else in Indonesia.

Team online

Live Chat

Available daily, 09:00–23:00 Jakarta time. A team member will walk you through any clause in our terms and explain how it affects your account.

Email Support

Send questions to [email protected] and we'll respond within 4 business hours with a detailed explanation and any documentation you need.

In-Account Help

Open the Help menu inside your lobby and search for specific terms topics. We've indexed the full policy so you can find answers without leaving your account.

HOW WE KEEP YOU SAFE

Data, Security & Your Rights Under Our Terms

Your account security and data privacy are central to our terms. We encrypt all login credentials and payment information using bank-grade encryption, and we never sell your data to third parties.

Encryption & Storage

All account data is encrypted at rest and in transit. We store login history and transaction logs for seven years to comply with local audit requirements and help resolve disputes.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your game preferences. Analytic cookies help us spot suspicious activity. You can turn off non-essential cookies anytime.

Data Deletion

Request deletion of your personal data by emailing [email protected]. We'll remove non-essential information within 30 days, keeping only what we're required to hold by law.

Account Verification

We ask for ID and proof of address to verify your identity before your first withdrawal. This prevents fraud and ensures your funds reach only your registered account.

Dispute Resolution

If you disagree with a transaction or account decision, open a dispute ticket in the Help menu. We aim to respond within five business days with a full explanation or reversal.

Breach Notification

If we detect unauthorised access to your account, we'll notify you immediately via email and SMS. Change your password at once and contact support if it wasn't you.

Terms & Conditions – Answers to Your Questions

Below are the questions we hear most often about our terms. If your question isn't here, jump into live chat or email us—our team is ready to explain anything in detail.

You're still bound by them. We recommend taking five minutes to skim the key sections—account rules, payment terms, and dispute resolution. If anything is unclear, message us before you deposit. We're happy to walk you through it so you feel confident about what you're agreeing to.

You can close your account instantly from the Account Settings menu. Any balance in your wallet will be withdrawn to your registered payment method within three business days. Once closed, your account cannot be reopened—if you want to play again, you'll need to register as a new user with fresh details.

Common breaches include opening multiple accounts, using someone else's payment method, attempting fraud, or sharing your login. If we detect a breach, we'll email you with details and suspend your account for investigation. Confirmed breaches result in permanent closure and forfeiture of any balance on your wallet.

We retain all account data, transaction history and identity verification documents for seven years after closure. This covers regulatory audit requirements and helps us respond to any disputes you may raise later. After seven years, we delete non-essential personal information but keep anonymised transaction records.

Report any issue to [email protected] or use the in-game Help button to open a dispute ticket. Describe what went wrong—incorrect payout, game freeze, lost balance—and include screenshots if you have them. We'll investigate within five business days and either reverse the transaction or explain what happened.

Yes, we update our terms from time to time. We'll notify you of any material changes via email at least 14 days before they take effect. You can always view the current version on this page. If you don't agree with a change, you can close your account without penalty before the new terms go live.

Our terms apply where local law permits. Access to certain games or payment methods depends on local law, and dispute resolution happens in the jurisdiction where your account is registered at signup. If you're unsure whether our service is available in your area, message support before you register.

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